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19 часов назад

Customer Success Manager (SaaS)

Формат работы
hybrid
Тип работы
fulltime
Грейд
middle
Английский
b2
Страна
CR
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Customer Success Manager (SaaS): Managing the post-sales lifecycle for the SMB segment with an accent on product adoption, renewals, and expansion revenue. Focus on developing long-term account strategies, mitigating churn risks, and maximizing customer ROI through data-driven engagement.

Location: Hybrid in Prague (3 days in office, 2 days remote)

Company

A leading digital intelligence platform that empowers businesses to make data-driven digital strategies using unique online data and solutions.

What you will do

  • Lead the end-to-end renewal process, including forecasting, negotiation, and closing.
  • Identify and execute inbound and outbound upsell opportunities to drive revenue growth.
  • Partner with the Onboarding team to ensure structured implementation and high product adoption.
  • Analyze usage data and health metrics to proactively identify and mitigate churn risks.
  • Collaborate cross-functionally with Sales, Product, and Support to remove customer blockers.
  • Maintain high CRM hygiene and accurate documentation within Salesforce.

Requirements

  • 2+ years of experience in a customer-facing role (CSM, Account Management, or Sales) within a SaaS organization.
  • Proven track record of meeting or exceeding retention and revenue growth targets.
  • Deep understanding of SaaS subscription models and value-based selling methodologies.
  • Ability to interpret usage data and proficiency with CRM systems like Salesforce.
  • Location: Must be based in Prague to support the hybrid work model.

Culture & Benefits

  • Hybrid work model with a modern office in Prague’s DOCK IN area.
  • Comprehensive leave package: 5 weeks of vacation, birthday day off, and 3 sick days.
  • Top-tier hardware including MacBook Pro M3, dual monitors, and standing desks.
  • Financial incentives through equity shares in the company's success.
  • Career growth opportunities via leadership paths, coaching, and learning programs.
  • Vibrant office culture with team-building events, snacks, and free lunches on Tuesdays.

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