Customer Success Manager (SaaS)

TL;DR

Customer Success Manager (SaaS): Managing a portfolio of existing accounts to drive retention and identify growth opportunities with an accent on consultative relationship building and commercial expansion. Focus on uncovering customer needs to drive cross-sell and up-sell opportunities while ensuring high value realization.

Location: Hybrid in Sydney, NSW (Office on Mon, Wed, Fri). Not eligible for Visa sponsorship.

Company

hirify.global provides a Unified IT Operations Platform for endpoint management, patching, and backup to over 35,000 customers globally.

What you will do

• Grow a book of business within a portfolio of existing accounts through proactive engagement.
• Act as the primary point of contact to identify, qualify, and develop cross-sell and up-sell opportunities.
• Analyze customer needs to present tailored solutions that meet their requirements and ensure satisfaction.
• Nurture and maintain strong relationships with stakeholders to drive retention and growth.
• Manage account data, activity documentation, and opportunity forecasting within Salesforce.

Requirements

• 2+ years of experience in a Customer Success Manager role or equivalent.
• Background in SaaS and familiarity with IT operations or technical software environments.
• Proven track record of achieving retention and growth targets.
• Strong consultative skills to uncover needs and close expansion opportunities.
• Proficiency in Salesforce or a comparable CRM.
• Must have valid work authorization for Australia; position is not eligible for Visa sponsorship.

Nice to have

• Bachelor's degree.

Culture & Benefits

• Hybrid work environment to support work-life balance.
• Free in-office lunches throughout the week.
• Clear opportunities for personal growth and professional advancement.
• Access to a renowned internal training platform.
• Collaborative, kind, and curious community with an international workforce.