Premier Success Manager (Networking)

TL;DR

Premier Success Manager (Networking): Managing high-touch engagements for strategic customers to ensure successful onboarding, adoption, and renewal of cloud-driven networking solutions with an accent on customer advocacy and technical support coordination. Focus on driving Net Promoter Score (NPS) and Customer Satisfaction (CSAT) through proactive account management and technical escalation handling.

Location: Remote, must be based in France

Company

hirify.global is a global leader in cloud-driven networking solutions, providing scalable outcomes for over 50,000 customers worldwide.

What you will do

• Act as the primary customer advocate and focal point for all post-sales account activities, coordinating between Sales, GTAC, and Professional Services.
• Proactively engage customers to identify product enhancement requirements and collaborate with Engineering to ensure implementation.
• Perform trend analysis using SFDC and conduct quarterly reviews to identify potential issues and ensure long-term customer value.
• Manage critical or high-visibility engagements, providing project management for account recovery and detailed post-mortem documentation.
• Support pre-sales activities including customer demonstrations, lab setups, and identifying new product service opportunities.
• Mentor and coach peers while developing and maintaining customer operation procedure documentation.

Requirements

• Must be based in France.
• B.S. degree in Computer Science, Electrical Engineering, Telecommunications, or equivalent work experience.
• 5+ years of experience in telecommunications/network operations and 5+ years in customer support within data communications environments.
• Strong proficiency in both French and English languages.
• Expert knowledge of Project Management, Networking/Network Operations, and CRM soft skills.
• General knowledge of IP technologies, Fabric, Routing, Switching, Cloud, Wireless, and SDN.

Nice to have

• Formal project management training or certification.
• Experience managing carrier-class customer accounts.

Culture & Benefits

• Culture built on core values of teamwork, transparency, candor, curiosity, ownership, and inclusion.
• Environment that encourages challenging dominant voices to foster diverse perspectives and better decision-making.
• Commitment to professional growth and sharing knowledge openly across the organization.
• Flexible remote work arrangement within France.