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3 дня назад

Customer Engagement Manager (SaaS)

4 500 - 6 000€
Формат работы
hybrid
Тип работы
fulltime
Грейд
senior
Английский
b2
Страна
Netherlands
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Customer Engagement Manager (SaaS): Guiding enterprise clients from contract signing to full adoption of an eMobility SaaS platform with an accent on onboarding, API coordination, and stakeholder management. Focus on translating complex technical requirements into actionable plans and ensuring seamless go-live experiences.

Location: Hybrid (Arnhem, Netherlands). Must have valid work authorization for the Netherlands and be able to be in Arnhem regularly.

Salary: €4,500–€6,000 gross per month

Company

A fast-growing SaaS platform for electric charging helping businesses across Europe make charging simpler, smarter, and more sustainable through AI and intelligent software.

What you will do

  • Coordinate the setup and onboarding process for new enterprise clients to ensure fast adoption.
  • Align clients and internal teams on goals, timelines, and key deliverables.
  • Translate client questions into action and manage the execution of technical to-dos.
  • Coordinate API integrations and technical setups to ensure effortless go-lives.
  • Collect client feedback and transform it into improved internal processes.

Requirements

  • 5+ years of experience in client onboarding, implementation, or customer success.
  • Proven track record of working with large B2B clients in complex stakeholder environments.
  • Strong technical affinity with the ability to coordinate integrations and API setups.
  • Valid work authorization for the Netherlands.
  • Ability to be physically present in Arnhem regularly.

Nice to have

  • Previous experience working within a SaaS environment.

Culture & Benefits

  • €2,000 annual training budget for professional growth.
  • Hardware budget up to €1,750 for choosing your own laptop.
  • Hybrid working model characterized by short decision lines and high trust.
  • 25 vacation days, holiday allowance, and pension scheme.
  • Ambitious, friendly, and flexible team environment with a focus on impact.

Hiring process

  • Quick introductory phone call to check basic alignment.
  • Interview with the Team Lead to discuss the role and company.
  • Possible short case study depending on the role.
  • Interview with a future teammate for a cultural and operational fit check.

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