Customer Experience Manager (SaaS/AI)

TL;DR

Customer Experience Manager (SaaS/AI): Managing the post-sales lifecycle for commercial and enterprise customers with an accent on driving measurable customer outcomes and strengthening stakeholder relationships. Focus on translating product usage into business value, proactively managing risk, and guiding customers toward deeper platform adoption.

Location: Remote (U.S.)

Salary: $91,000 - $130,000 OTE

Company

hirify.global is an AI-powered no-code platform that enables leading brands to create hyper-personalized cross-channel customer experiences.

What you will do

• Own the end-to-end post-sales lifecycle for a portfolio of mid-to-high complexity accounts.
• Lead onboarding by aligning on business objectives, defining success metrics, and establishing KPIs.
• Develop and maintain structured success plans tied to measurable outcomes and ROI.
• Deliver value reviews to operational stakeholders and executive sponsors.
• Monitor customer health and proactively identify risks at least 6 months before renewal.
• Partner with Growth Managers to identify expansion signals and prepare customers for renewal.

Requirements

• Must be based in the U.S.
• 4–6+ years of experience in SaaS customer success or account management.
• Proven ability to manage accounts with moderate complexity and multiple stakeholders.
• Strong communication and presentation skills for operational and senior stakeholders.
• Analytical mindset with the ability to translate usage data into value narratives.
• Experience building relationships beyond day-to-day operational contacts.

Nice to have

• Experience supporting enterprise marketing or engagement platforms.
• Familiarity with digital marketing, mobile, email, or analytics ecosystems.
• Experience working with renewal cycles and forecasting inputs.
• Exposure to expansion readiness and account growth planning.

Culture & Benefits

• Digital-first work environment with a monthly remote work stipend.
• Competitive medical, dental, and vision insurance for employees and dependents.
• Flexible time off, paid parental leave, and paid volunteer time off.
• Stock options and a sales incentive plan.
• Support for wellbeing with mental health and wellness resources.
• Mentorship and growth opportunities for professional development.