Customer Success Lead (AdTech)

TL;DR

Customer Success Lead (AdTech): Leading a sub-team of Customer Success Managers to drive revenue and product adoption for enterprise clients with an accent on people management and commercial account strategy. Focus on minimizing churn, increasing feature adoption, and mentoring team members to reach their full potential.

Location: New York, NY (Flexible in-office, hybrid, & remote options available)

Company

AI-powered advertising technology company transforming ad experiences for brands and their consumers through a comprehensive advertising platform.

What you will do

• Lead, mentor, and manage the day-to-day output of a sub-team of Customer Success Managers and Associates.
• Take ownership of sub-team revenue, feature adoption, NPS, and overall customer experience.
• Perform line management tasks, including annual reviews and salary rounds.
• Act as a trusted advisor for enterprise customers to drive product and services adoption.
• Coordinate onboarding for key new customers and implement enterprise account management playbooks.
• Recruit and develop new CSAs and CSMs to grow the regional team.

Requirements

• Proven track record in Customer Success and/or Sales.
• Strong desire to lead people and help them succeed.
• Excellent knowledge of the digital marketing and paid social landscape.
• Commercial approach to enterprise account management.
• Strong communication and interpersonal skills.

Culture & Benefits

• Five weeks paid time off (PTO), 11 company paid holidays, and unlimited sick days.
• Flexible work arrangement options (hybrid and remote).
• Generous healthcare packages and mental health benefits.
• 401K with matching and equity grants for all employees.
• Monthly wellness benefit and learning reimbursement opportunities.
• Company-provided hardware (Mac or PC) and phone plan.