Account Manager (AI)

TL;DR

Account Manager (AI): Managing and growing a portfolio of enterprise customer accounts for a conversational AI platform with an accent on retention, revenue expansion, and product adoption. Focus on building executive-level relationships, defining account strategy, and driving ROI-based sales models within the customer service sector.

Location: Must be based in the United States

Compensation: $160,000–$190,000 OTE

Company

hirify.global automates customer service through lifelike voice assistants that enable businesses to deliver outstanding support at scale.

What you will do

• Manage a portfolio of up to 12 existing customer accounts to meet retention and growth targets.
• Build and maintain relationships with key stakeholders, including executives, business leaders, and technical champions.
• Collaborate with solution consulting teams to create tailored demos and identify new use cases.
• Orchestrate ROI models to justify business value and secure renewal outcomes.
• Drive product adoption and self-service usage within the hirify.global Agent Studio platform.
• Provide internal feedback on market conditions and product performance to leadership.

Requirements

• Minimum 4 years of experience in Account Management owning renewals and expansions.
• Must be based in the United States.
• Proven history of value-selling to decision-makers and executive leadership.
• Background in call center operations and SaaS sales.
• Ability to calculate and communicate complex ROI models.
• Strong proficiency in forecasting and pipeline management using tools like Salesforce and Gong.

Nice to have

• Previous experience in the AI industry.
• Master’s degree or technical degree.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance (100% employee coverage).
• Participation in the company employee share options plan.
• 401k retirement plan contribution.
• Flexible PTO policy plus 11 company holidays.
• Annual learning and development allowance.
• One-off WFH allowance for home office setup.
• Enhanced parental leave and family-forming support programs.