Agency Account Manager (Martech)

TL;DR

Agency Account Manager (Martech): Managing a portfolio of strategic customer accounts and top-tier agencies to ensure satisfaction, retention, and growth within an AI-driven marketing platform. Focus on building trusted partnerships, driving product adoption, and collaborating cross-functionally to deliver seamless customer experiences.

Location: Must be based in or able to work from New York (Hybrid)

Company

hirify.global is a Series A startup building an AI-powered marketing platform that helps brands manage brand safety and engage consumers through personalized AI marketing experiences.

What you will do

• Manage day-to-day relationships with agency partners to ensure high satisfaction and engagement.
• Support the development and execution of account plans aligned with customer objectives.
• Act as a strategic partner to stakeholders, helping them apply product capabilities to meet business goals.
• Identify opportunities for product adoption and account expansion in partnership with sales.
• Monitor account health using data and feedback to proactively address risks.
• Support renewal and upsell efforts through coordination and stakeholder communication.

Requirements

• 3–5 years of experience in account management, client success, or strategic partnerships.
• Proven experience in a SaaS or marketing tech environment.
• Strong communication and presentation skills for both technical and business stakeholders.
• Ability to work with data and analytics to inform strategy.
• Experience working cross-functionally with internal teams like sales, product, and support.
• Startup-ready mentality with the ability to thrive in ambiguity.

Nice to have

• Experience working with AI-driven marketing platforms or digital media solutions.

Culture & Benefits

• Opportunity to join a fast-moving startup at the center of the AI revolution.
• Work on challenging problems in the $300BN mar-tech industry.
• Join an experienced, high-performing team with immediate ownership and impact.
• Experience a meritocratic environment with significant career growth potential.