Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing key internal and external stakeholder relationships for a life sciences cloud platform with an accent on customer success and project execution. Focus on delivering tailored solutions, overseeing project timelines, and optimizing outcomes for pharmaceutical clients.

Location: Lyndhurst, NJ. Must be able to travel and work onsite for customer meetings.

Salary: $65,000 - $95,000

Company

A mission-driven Public Benefit Corporation and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster.

What you will do

• Build and nurture lasting relationships with customers and internal teams as the primary point of contact.
• Act as a liaison between customer stakeholders and the company to resolve concerns and ensure satisfaction.
• Analyze customer objectives and challenges to deliver tailored solutions and strategic recommendations.
• Manage projects from initiation through execution, ensuring timelines, budgets, and quality standards are met.
• Partner with cross-functional teams to ensure seamless delivery of services and solutions.

Requirements

• B.S. or B.A. degree or equivalent experience.
• 1+ years of experience in account management or project management.
• Professional and clear oral and written communication skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Ability to travel and work onsite for customer meetings.

Nice to have

• Experience with Pharmaceutical Speaker Bureaus or Event Planning.
• Familiarity with health sciences and regulated environments (e.g., OIG, PhRMA Code).
• Knowledge of Veeva Commercial Cloud Product Suite (CRM, Vault, Events Management, Engage).

Culture & Benefits

• Comprehensive medical, dental, vision, and basic life insurance.
• Flexible PTO and company-paid holidays.
• Retirement programs to support long-term financial security.
• 1% charitable giving program where the company matches donations to non-profits.
• "Work Anywhere" policy supporting flexibility to work from home or the office.