Relationship Manager

TL;DR

Relationship Manager: Serving as a trusted advisor and partner for clients by managing requests and providing results-based customer service with an accent on cross-functional collaboration. Focus on project management of client requests, ensuring transparent communication, and driving timely resolution across internal operations.

Location: Must be based in the United States and able to work EST or CST time zones. Role is hybrid or remote (requires travel to Fort Lauderdale, Florida every other month if remote).

Salary: $55,000–$65,000 USD

Company

hirify.global provides software solutions for community associations, focusing on streamlining operations and financial management.

What you will do

• Act as the primary liaison between clients and internal teams including Accounts Payable, Accounts Receivable, and Operations.
• Manage the end-to-end project lifecycle of client requests to ensure transparency and timely resolution.
• Provide support to associations, including user access management and issue triaging.
• Gather necessary documentation from clients to facilitate bank account setups and reconciliations.
• Handle customer escalations and challenging requests with a focus on accuracy and efficiency.
• Track key performance indicators such as customer satisfaction, retention, and revenue growth.

Requirements

• Must be located in the United States.
• Must be able to work EST or CST time zones.
• 2+ years of experience in Customer Success or Account Management.
• Strong project management and organizational skills to handle a fast-paced workload.
• Proficiency in customer service communication via phone and ticketing systems.

Nice to have

• Experience using Asana or similar project management tools.
• Background in accounting, bookkeeping, or community association management.

Culture & Benefits

• Opportunity to work in a collaborative, cross-functional environment.
• Focus on professional growth and client relationship impact.
• Direct involvement in improving customer satisfaction and retention strategies.