Senior System Administrator

TL;DR

Senior System Administrator (IT Infrastructure): Providing technical support for internal employees in a global remote-first company with an accent on system administration, MDM, and cross-platform device management. Focus on troubleshooting complex hardware and software issues, managing access provisioning, and ensuring seamless IT operations for a distributed team of digital nomads.

Location: Remote (Any location)

Company

One of the world's largest groups of social discovery companies, specializing in platforms that connect people across different cultures.

What you will do

• Provide technical support for internal employees across a global remote-first environment.
• Troubleshoot and resolve hardware, software, VPN, and Citrix issues.
• Manage user accounts and permissions in Google Workspace and Active Directory.
• Configure and support Windows and macOS devices from scratch.
• Manage devices using MDM solutions such as Intune, Jamf, and ManageEngine Endpoint Central.
• Handle service desk requests via Jira according to SLA expectations.

Requirements

• 3+ years of experience in corporate IT as a System Administrator or IT Support Engineer.
• Proficiency in Google Workspace and Active Directory administration.
• Hands-on experience with MDM tools (Microsoft Intune, Jamf, or similar).
• Solid experience supporting both Windows and macOS environments.
• Experience with VPNs, Citrix, and remote access tools.
• English: B1 (Intermediate) or higher required.

Culture & Benefits

• Full-time remote work opportunity in a "Great Place to Work" certified company.
• 28 calendar days of vacation per year plus 7 additional wellness days.
• Health benefits including up to $1,000 gross annual compensation for insurance or medical fees.
• Workplace reimbursement of up to $1,000 gross every 3 years for home office equipment or co-working spaces.
• 50% coverage for professional training, international conferences, and meetings.
• Corporate discounts for English lessons and a gamified internal gratitude system.