IT Support Intern (Pharmaceutical)

TL;DR

IT Support Intern (IT Support): Assisting with the provisioning, installation, and maintenance of system hardware and software in a pharmaceutical manufacturing environment with an accent on end-user support and infrastructure maintenance. Focus on solving technical hardware/software issues, managing user accounts, and ensuring compliance with cGMP standards.

Location: On-site in Middletown, DE

Company

hirify.global is a global pharmaceutical manufacturing organization.

What you will do

• Provide desktop, laptop, phone, and software support for on-site staff.
• Manage and create user accounts within established systems.
• Monitor and process helpdesk tickets, including escalation and closure.
• Support and monitor basic network infrastructure.
• Ensure all IT tasks comply with company policies, cGMP, and safety procedures.
• Assist IT management with special projects and departmental goals.

Requirements

• Must be currently enrolled in an associate or bachelor’s degree program in IT, Computer Science, or a related field.
• 0–1 year of technical IT support experience or relevant project work.
• Basic knowledge of Windows 10/11 and Microsoft Office 365.
• Fundamental understanding of PC hardware and printer repair.
• Basic grasp of networking principles (Ethernet, Wi-Fi, LAN/WAN).
• Ability to lift up to 100 lbs with assistance and work in laboratory environments.

Culture & Benefits

• Hands-on experience in a fast-paced pharmaceutical manufacturing environment.
• Opportunity to apply technical knowledge to real-world regulated systems.