Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (Fintech): Leading a portfolio of customers to ensure measurable outcomes and driving retention and expansion for an AI-powered revehirify.global architecture platform with an accent on billing and pricing architectures. Focus on configuring CPQ systems, optimizing quote-to-cash workflows, and aligning technical requirements with business goals.

Location: Remote (Must be based in the USA or Canada)

Salary: $140,000 – $160,000 per year

Company

hirify.global is an AI-powered revehirify.global architecture platform that unifies CPQ, billing, and revehirify.global lifecycle management into a single system for companies like OpenAI and HootSuite.

What you will do

• Manage a portfolio of customers as the primary point of contact for adoption, renewals, and expansions.
• Conduct regular business reviews (QBRs/EBRs) to drive customer engagement and mitigate churn risks.
• Act as a subject matter expert on billing and pricing capabilities, educating customers on platform configuration.
• Collaborate with customers' Finance, Billing, and RevOps teams to ensure correct revehirify.global recognition and invoicing.
• Partner cross-functionally with Product, Sales, and Engineering to ensure customer needs are prioritized.
• Identify expansion opportunities by uncovering unmet billing needs and proposing new pricing models.

Requirements

• 2+ years of experience in Customer Success, Account Management, or RevOps leadership within B2B SaaS.
• 4+ years implementing Lead-to-Revehirify.global lifecycle SaaS solutions, including CPQ, Order Management, and Billing.
• Strong operational understanding of Salesforce CRM, specifically Sales Cloud and CPQ.
• Experience working with subscription-based and recurring revehirify.global models (ARR).
• Must be based in the USA or Canada.

Nice to have

• Experience leveraging AI and automation tools to drive efficiency and account health insights.

Culture & Benefits

• Competitive compensation and comprehensive health, vision, dental, and life insurance.
• Opportunity to work within the Silicon Valley tech ecosystem on cutting-edge SaaS challenges.
• High-energy, collaborative culture that values creativity, ownership, and ambition.
• Ability to influence the development of groundbreaking products in the finance and payments space.