Enterprise Customer Success Manager (EdTech)

TL;DR

Enterprise Customer Success Manager (EdTech): Managing a portfolio of 25-35 large K-12 district accounts to drive product adoption and renewal with an accent on customer health monitoring and strategic success planning. Focus on leveraging data insights from Gainsight and SFDC to maximize retention and scale the impact of culturally responsive learning content.

Location: Remote (must be based in the US)

Salary: $112,500 - $117,500 OTE

Company

hirify.global is a leading education technology company delivering AI-powered solutions for K-12 classrooms to improve student engagement and learning outcomes.

What you will do

• Manage a portfolio of 25 to 35 enterprise accounts, including some of the largest school districts in the US.
• Drive product adoption, renewal, and expansion utilizing Gainsight, Salesforce, and Gong.
• Lead business reviews and execute client success plans based on discovery and active listening.
• Partner with Sales, Marketing, and Support teams to ensure a seamless customer journey from pre-sale to full lifecycle.
• Monitor account health to identify risks and opportunities, synthesizing client goals to ensure successful renewals.

Requirements

• 3+ years of experience as an Enterprise CSM in K-12 Educational Technology (EdTech).
• Proven track record of hitting and exceeding company OKRs related to renewal and customer health.
• Must be legally authorized to work in the US.
• Ability to support accounts during Pacific and/or Mountain time business hours.
• Willingness to travel regularly to meet with customers and prospects.

Nice to have

• Professional background in education.
• Hands-on experience with Gainsight, Salesforce (SFDC), and Gong.

Culture & Benefits

• Fully remote work environment with a monthly tech stipend.
• Comprehensive medical benefits including employer contributions to premiums and HSA accounts.
• Financial security via a 401(k) plan with an employer match.
• Flexible PTO, paid sick leave, and a guaranteed winter break from December 24th to January 1st.
• Annual learning and development allowance for external training, workshops, and conferences.