Engagement Manager (Healthtech)

TL;DR

Engagement Manager (Healthtech): Managing the relationship with Life Sciences clients through platform implementation, ongoing support, and expansion with an accent on Patient Services and Field Access strategy. Focus on driving product evolution through client feedback and ensuring the delivery of technology that accelerates patient access to life-saving therapies.

Location: New York, New York, United States

Salary: $130,000 - $165,000

Company

hirify.global is reinventing patient engagement for life sciences companies, building software that supports patients with chronic and rare diseases from diagnosis to therapy.

What you will do

• Manage the delivery, timelines, tasks, and communication related to platform implementation and maintenance.
• Advise clients on Patient Services and Field Access strategy based on data analysis and cross-client patterns.
• Build trust and credibility with client leadership teams and software users.
• Identify opportunities for relationship growth and account expansion.
• Provide ongoing platform support and translate client feedback into new product functionality.
• Proactively surface insights for client programs and overall product strategy.

Requirements

• 6-10 years of professional services experience in SaaS delivery, customer success, account management, or strategic consulting.
• Experience managing complex projects for enterprise clients, preferably multiple in parallel.
• Strong interpersonal, communication, and problem-solving skills.
• Comfortable presenting to executives and large groups.
• Analytical mindset with consistent attention to detail.
• Experience in, or willingness to learn about, the rare disease/specialty pharma ecosystem and patient journeys.

Nice to have

• Experience in healthcare technology or services.
• Experience with data technologies such as SQL or the AWS Console.
• Proficiency in Excel analysis.

Culture & Benefits

• 100% paid employee health benefit options (medical, dental, and vision).
• 401(k) with employer-funded match.
• Unlimited Vacation.
• Commuter Benefits and Wellness stipend.
• Paid parental leave.
• Catered lunch on Fridays.