Account Manager (Behavioral Health)

TL;DR

Account Manager (Behavioral Health): Managing a portfolio of mid-sized and enterprise-level behavioral health accounts post-implementation with an accent on client success, on-site training, and workflow optimization. Focus on driving system adoption, monitoring account health, and coordinating internal resources to ensure long-term retention.

Location: Partially remote; must reside in AZ, CA, CO, FL, GA, IN, MD, MN, MO, NH, NJ, NY, NC, PA, SC, TX, VA, or WA. Travel required up to 20%.

Company

hirify.global provides clinically robust and intuitive EHR charting solutions for various clinical disciplines in both outpatient and inpatient settings.

What you will do

• Manage mid-sized and enterprise-level client accounts following the implementation phase.
• Conduct both on-site and virtual training sessions for individual users and teams.
• Serve as the primary point of contact to build and maintain strong, long-term client relationships.
• Support clients with workflow optimization and best practices within the hirify.global system.
• Proactively monitor account health, engagement, and overall satisfaction.
• Coordinate with internal support, product, and leadership teams to resolve client issues.

Requirements

• Experience in account management, client success, or other customer-facing training roles.
• Must reside in one of the following US states: AZ, CA, CO, FL, GA, IN, MD, MN, MO, NH, NJ, NY, NC, PA, SC, TX, VA, WA.
• Willingness and ability to travel up to 20% of the time.
• Strong communication, presentation, and interpersonal skills.
• Ability to manage multiple high-priority accounts and priorities simultaneously.
• Proven problem-solving skills with a flexible, solutions-oriented mindset.

Nice to have

• Experience delivering electronic software or workflow training.
• Background in healthcare, behavioral health, or compliance-driven industries.
• Familiarity with enterprise or mid-market client environments.

Culture & Benefits

• Culture of continuous improvement, transparency, and cross-functional collaboration.
• Comprehensive healthcare (medical, dental, vision) with the company paying up to 75%.
• 401(k) and employer-matched retirement plan.
• Paid time off including 8 sick days, 6 personal days, and 12 vacation days per year.
• Short-term and long-term disability insurance.