CRM Operations Officer (Education)

TL;DR

CRM Operations Officer (Education): Managing student enquiries and cases through the CRM system with an accent on timely resolution and cross-departmental coordination. Focus on maintaining accurate case records, monitoring SLAs, and ensuring a positive student experience through professional communication.

Location: London, UK

Company

hirify.global is a higher education institution providing academic support and student services.

What you will do

• Manage and resolve student cases and enquiries professionally through the CRM system.
• Coordinate with academic and operational departments to ensure effective case closure.
• Monitor and track pending cases to ensure progress within agreed SLAs and timelines.
• Maintain detailed and up-to-date records of student details, communications, and outcomes.
• Provide regular updates to students and handle follow-up communications until resolution.
• Escalate urgent or critical matters to appropriate teams as necessary.

Requirements

• Degree or equivalent professional experience in higher education, student services, or academic support.
• Proven experience in administrative support within a higher education setting.
• Proficiency in using CRM platforms or student management systems (e.g., Unite).
• Proficiency in Microsoft Office applications.
• Strong organizational skills and high attention to detail in data management.
• Right to Work verification and criminal records check required.

Culture & Benefits

• Equal opportunity employer valuing diversity and inclusion.
• Selection based solely on skills, qualifications, and relevant experience.