Senior Solutions Engineer (Voice of Customer)

TL;DR

Senior Solutions Engineer (Voice of Customer): Driving the technical sales strategy and enablement for the VOC product line with an accent on pre-sales strategy and technical validation. Focus on developing high-impact POCs, scaling field expertise within the SE team, and leading complex strategic sales cycles.

Location: Remote (Must be based in the United States)

Salary: $135,000 - $160,000 per year + 30% variable compensation

Company

Leader in digital analytics helping organizations optimize digital journeys through in-depth customer understanding and quantified business objectives.

What you will do

• Define and execute the technical sales strategy for the Voice of Customer (VOC) product line.
• Translate product capabilities into compelling market-facing value propositions and sales tools.
• Scale field expertise by designing and delivering training programs and workshops for the SE team.
• Develop cutting-edge product demonstrations and Proofs of Concept (POCs) to illustrate technical superiority.
• Act as the senior VOC expert in complex strategic sales cycles, providing technical validation for executive buyers.
• Maintain a repository of high-quality sales assets, including master decks and competitive positioning guides.

Requirements

• 8+ years of professional experience in the Voice of Customer (VOC) industry.
• 5+ years in a Sales Engineering or Pre-Sales technical role with a track record of overachieving revenue targets.
• Prior leadership or mentorship experience within a Sales Engineering organization.
• Experience collaborating with Product Management, Marketing, and Sales to execute GTM plans.
• Ability to travel 25% predominantly within the US and occasionally abroad.
• Exceptional communication and presentation skills for both technical and non-technical audiences.

Culture & Benefits

• Comprehensive health insurance (99% Medical base plan paid by the company).
• 401k with employer match and Options/Equity.
• Unlimited Paid Time Off and 13 company holidays.
• Remote-first environment with one-time and monthly business expense stipends.
• Recharge Program: 3 weeks of total disconnection after 3 years of service.
• Supportive culture with Employee Resource Groups and robust professional development.

Hiring process

• Initial recruiter screen and two technical assessments.
• Interviews with the Hiring Manager, Peers, Chief Revenue Officer, and CEO.
• Technical evaluations including a Peer Demo and Panel Presentations.