Lead Specialist, People Operations (AI)

TL;DR

Lead Specialist, People Operations (HR Ops/AI): Driving operational excellence within HR shared services with an accent on process optimization, tiered service models, and technology enablement. Focus on implementing AI-driven solutions to reduce manual work, optimizing Workday/ServiceNow workflows, and scaling global People Operations.

Location: Hybrid (Bellevue, WA; Chicago, IL; Washington, DC)

Salary: $126,000 — $173,000 USD

Company

hirify.global is a leader in identity and access management, building the trusted infrastructure that enables organizations to safely embrace AI.

What you will do

• Design and evolve a tiered shared services model (Tier 1 & Tier 2) including case management, SLAs, and escalation frameworks.
• Optimize end-to-end People Operations processes, targeting a 20–40% reduction in manual work.
• Leverage Workday HCM and ServiceNow to implement AI-driven automation and self-service capabilities.
• Analyze ticketing data and operational metrics to deliver actionable dashboards and drive data-informed decisions.
• Lead cross-functional transformation initiatives such as process redesign, system implementations, and M&A integration.
• Ensure all People Operations processes comply with U.S. federal, state, and local employment regulations.

Requirements

• 6–8+ years of experience in People Operations, HR shared services, or operational excellence roles.
• Deep expertise in tiered HR service delivery models, including case management and SLA adherence.
• Hands-on experience with Workday HCM and familiarity with ServiceNow or similar platforms.
• Proven application of Lean, Six Sigma, or other process improvement methodologies in HR environments.
• Strong fluency in AI and automation, with the ability to translate AI capabilities into practical business outcomes.
• Bachelor's degree or equivalent experience.

Nice to have

• Strong understanding of U.S. federal employment laws and compliance (e.g., FLSA, FMLA, ADA, EEO).

Culture & Benefits

• Competitive annual base salary with equity and bonus opportunities.
• Comprehensive health, dental, and vision insurance.
• Financial benefits including 401(k) and flexible spending accounts.
• Paid leave policies, including PTO and parental leave.
• Immersive in-person onboarding experience and a global community spanning over 20 offices.