ICP Residential Administrator (Administration)

TL;DR

ICP Residential Administrator (Administration): Providing comprehensive administrative support for residential utility projects with an accent on regulatory documentation and stakeholder coordination. Focus on managing DNO/IDNO applications, ensuring NERS accreditation compliance, and optimizing project workflows via SAP.

Location: Based at Stoke depot (Hybrid)

Salary: £23,316–£30,173

Company

E.ON is a privately owned international energy company focusing on energy networks, renewable energies, and customer solutions.

What you will do

• Provide administrative support and assistance for ICP Residential projects.
• Prepare and manage project documentation in accordance with procedures to ensure accurate record-keeping.
• Complete DNO and IDNO applications to ensure compliance with NERS accreditation.
• Manage customer service levels and take ownership of complaints according to company policy.
• Liaise with local councils and authorities to secure section 50 applications for project delivery.
• Utilize SAP online systems for purchase order creation and invoice processing.

Requirements

• Previous experience in an administrative role with a strong focus on customer service.
• Working knowledge of customer service and guarantees of service requirements.
• Excellent communication, interpersonal, and influencing skills.
• Strong organizational skills with the ability to prioritize workload and meet deadlines.
• Proficiency in PC-based computer systems and data interpretation skills.
• Must be based in or able to work from the Stoke-On-Trent depot.

Nice to have

• Understanding of EIS Utility Solutions.
• General appreciation of the DNO & IDNO networks.

Culture & Benefits

• Award-winning workplace recognized as a Sunday Times Best Place to Work 2025.
• 26 days of annual leave plus bank holidays.
• Generous pension, life cover, and bonus opportunities.
• Access to 20 flexible benefits with tax/NI savings.
• Inclusive culture with Fertility Friendly and Menopause Friendly accreditations.
• Strong support for disabled applicants as a Disability Confident Employer.