Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Managing a portfolio of enterprise customers across the UK and Europe to drive adoption, retention, and revenue growth with an accent on AI-enabled video technology. Focus on building strategic partnerships, leading expansion cycles, and ensuring measurable ROI for large-scale digital transformation initiatives.

Location: Hybrid role, must be based in the UK or Europe with ability to travel 10–15%

Company

hirify.global is a global leader in AI-enabled video technology, powering live, on-demand, and real-time video experiences for over 1000 global organizations.

What you will do

• Own a portfolio of enterprise customers, driving renewals, retention, and expansion revenue.
• Build multi-level relationships with senior business stakeholders and IT leaders as a strategic advisor.
• Lead structured engagements including executive business reviews, health checks, and strategic planning.
• Identify and close upsell/cross-sell opportunities to drive enterprise-wide platform adoption.
• Monitor customer health and usage metrics to proactively mitigate churn and resolve escalations.
• Translate customer insights and market trends into structured feedback for Product and leadership teams.

Requirements

• 3+ years of experience in Enterprise Customer Success or Account Management within a SaaS business.
• Proven track record of managing $1M+ ARR and 15+ enterprise accounts concurrently.
• Strong commercial discipline including pipeline management, forecasting, and contract negotiation.
• Ability to travel across Europe 10–15% of the time.
• Proficiency with Salesforce, CS platforms, Excel, and PowerPoint.
• Must be eligible to work in the UK or Europe.

Nice to have

• Experience with video platforms, collaboration tools, or AI-driven SaaS products.
• Knowledge of enterprise procurement cycles and stakeholder landscapes.
• Passion for AI in digital transformation and organizational learning.

Culture & Benefits

• Hybrid and flexible work environment.
• 25 days of annual leave.
• Pension scheme and group life insurance.
• Vitality Health Insurance and mental health program.
• Personal and professional development opportunities.
• Occasional cross-company long weekends.