Associate Director, Client Services (DACH)

TL;DR

Associate Director, Client Services (Creator Economy): Leading the delivery and growth of high-profile client partnerships in the DACH market with an accent on operational excellence, strategic relationship management, and campaign execution. Focus on mentoring cross-functional teams, optimizing workflows, and driving commercial success through creator-led social strategies.

Location: Hybrid (Berlin, Germany). Must work from the office three days a week, including every Thursday.

Company

Leading independent Creator and Social agency transforming brands into cultural drivers through the power of creators.

What you will do

• Oversee day-to-day operations of campaign delivery and establish efficient workflows.
• Mentor and develop team members through robust career pathing and goal setting.
• Manage financial accountability, including pricing plans and budget optimization for campaigns.
• Act as a consultative partner, providing deep creator economy expertise to clients.
• Deepen client partnerships and identify new commercial opportunities for account growth.
• Collaborate with Measurement and Paid Amp teams to implement bespoke reporting and media strategies.

Requirements

• 6+ years of agency or brand experience.
• Proven track record of successful program delivery and account growth with large customers.
• Experience managing a team and motivating people.
• Solid understanding of the creator economy and social media advertising ecosystem.
• Fluency in German at a native or near-native level (verbal and written) is required.
• Must be based in Berlin to support the hybrid work model.

Culture & Benefits

• 25 days of PTO plus a winter break.
• Monthly phone/internet and well-being allowances.
• New joiner's home office allowance and professional development stipend.
• Up to 16 weeks of paid maternity/paternity leave.
• Volunteer days and regular social programs.