Forward Deployed Engineer (AI Solutions Engineering)

TL;DR

Forward Deployed Engineer (AI Solutions Engineering): Designing and deploying low-code AI automation and integration workflows for SMB customers with an accent on API connectivity and AI agent optimization. Focus on translating customer business challenges into scalable technical architectures and driving AI adoption across the DACH region.

Location: Hybrid (Berlin, Germany)

Company

hirify.global is a unicorn, AI-powered customer communications platform that integrates voice, SMS, WhatsApp, and AI into one seamless workspace for over 22,000 companies.

What you will do

• Lead customer discovery and design sessions to map business processes and define solution architectures.
• Design, build, and deploy integrations using low/no-code platforms (Zapier, Make, n8n, Workato) and CRM automation (HubSpot, Salesforce).
• Configure and optimize AI Agents by defining intents, prompts, actions, and performance metrics.
• Manage complex cross-functional deployments and create reusable technical frameworks and playbooks.
• Collaborate with Product and Engineering teams to share field learnings and shape the AI Voice Agent roadmap.
• Own regional top-line targets for AI products and run targeted outbound campaigns to accelerate adoption.

Requirements

• 5–8 years of experience in technical consulting, solutions engineering, or integration-focused project management.
• Strong command of APIs, webhooks, and data structures (JSON, REST, GraphQL).
• Hands-on experience with low-code orchestration tools and CRM automation.
• Practical understanding of AI workflow configuration, including prompt engineering and evaluation.
• Proven ability to lead cross-functional projects and manage stakeholders between technical and business audiences.
• Must be based in or be able to work from the Berlin office

Nice to have

• Experience in telephony, voice, or contact center systems (SIP/WebRTC).
• Familiarity with BI and analytics tools such as Looker, BigQuery, or Snowflake.
• Basic scripting skills in JavaScript or Python for customization and debugging.

Culture & Benefits

• Competitive salary package and benefits.
• Entrepreneurial and fast-learning environment with a strong team spirit.
• Emphasis on work-life balance.
• Diverse, multi-cultural workplace with over 45 nationalities.