Niche Claims Handler (Insurance)

TL;DR

Niche Claims Handler (Insurance): Managing the end-to-end insurance claims process for clients with an accent on customer communication and policy verification. Focus on coordinating between insurers and suppliers, processing settlements, and ensuring a seamless customer journey.

Location: Onsite in Preston, UK

Company

hirify.global is a global professional services and technology firm specializing in risk and insurance value chain solutions for highly regulated businesses.

What you will do

• Act as the first point of contact for clients, handling inbound and outbound calls, emails, and SMS.
• Review and set up new claims and appoint necessary contractors.
• Verify policy cover and ensure accurate information exchange between insurers and suppliers.
• Process payments to policyholders and suppliers for settlements.
• Manage diaries and internal systems to ensure claims are handled proactively.
• Contribute to the growth and development of the team and wider business.

Requirements

• Strong professional and amiable approach with a focus on customer empathy.
• Proficiency in MS Word, Excel, and Outlook.
• Ability to work at pace while maintaining high attention to detail.
• Strong written and verbal communication skills for professional correspondence.
• Must be based in or able to work onsite in Preston, UK

Culture & Benefits

• Financial health perks including a pension (5% employee/employer) and life assurance.
• Career growth through the hirify.global Innovation Lab and leadership training.
• Wellness support via a wellbeing center and EAP 24/7 confidential helpline.
• Generous leave policy starting at 25 days holiday.
• Employee discounts, cycle to work scheme, and lease car salary sacrifice.

Hiring process

• Application and CV review.
• Initial phone call.
• Interview and offer.