Sales Migration Manager (SaaS)

TL;DR

Sales Migration Manager (SaaS): Managing the end-to-end migration of customers onto the TrustPlatform with an accent on customer relationship management and cross-functional coordination. Focus on delivering onboarding for standard accounts, managing integration risks for regulated industries, and building scalable migration playbooks.

Location: Must be based in Munich or Berlin, Germany

Company

Leader in digital identity and fraud prevention in Europe, providing AI-driven SaaS solutions for security, adaptive compliance, and real-time fraud prevention.

What you will do

• Own the full migration cycle for customer accounts, including planning, milestones, and risk management.
• Serve as the single point of contact for customers from kick-off to CSM handover.
• Coordinate Solution Engineers and Onboarding teams for complex, multi-product migrations.
• Execute onboarding for standard accounts, including integration guidance and go-live validation.
• Proactively identify and escalate blockers to ensure timeline adherence.
• Develop and optimize migration playbooks to improve internal processes.

Requirements

• 5+ years of experience in Post-Sales B2B SaaS roles (Customer Success, Implementation, or TAM).
• Proven experience managing complex implementation projects across multiple internal teams.
• Experience working with regulated sectors such as Banking, FinTech, Insurance, or Telco.
• Technical ability to analyze architecture, challenge solution designs, and identify integration risks.
• Strong transversal leadership skills to mobilize teams without direct authority.
• Fluent German and professional-level English are required.

Nice to have

• Exposure to digital identity, KYC/AML, or eIDAS.

Culture & Benefits

• Mental health support via the nilo platform, including 1-on-1 sessions.
• Unlimited access to professional development through Udemy.
• Equipment support for remote work and flexible working hours.
• Regular onsite gatherings and team-building events.
• Paid special leave days for family or personal needs.
• Workcation options to combine work with travel.