Mid-Market Account Manager (SaaS)

TL;DR

Mid-Market Account Manager (SaaS): Managing the commercial and strategic outcomes of a portfolio of mid-market wellness brands with an accent on retention, revenue growth, and partnership health. Focus on leading executive-level relationships, executing strategic account plans, and driving platform adoption.

Location: Hybrid

Company

hirify.global, encompassing brands like Mindbody and ClassPass, provides a definitive platform for intentional living by connecting wellness entrepreneurs and enthusiasts through cutting-edge software solutions.

What you will do

• Own the full commercial relationship for a portfolio of 60–70 mid-market brands, serving as the primary point of accountability for retention and revenue growth.
• Develop and execute strategic account plans to optimize platform usage and align customer outcomes with company goals.
• Lead multi-year renewal and upsell negotiations, securing long-term commitments and deepening platform adoption.
• Conduct Quarterly Business Reviews (QBRs) with executive stakeholders to review results and align on forward-looking initiatives.
• Proactively monitor account health metrics to identify churn risks and design data-driven save plans.
• Collaborate cross-functionally with Finance, Pricing, Marketing, and Product teams to create scalable growth strategies.

Requirements

• 2-3+ years of experience in account management, customer success, consulting, or strategic sales.
• Proven track record of delivering retention and growth outcomes, preferably within SaaS or technology-enabled services.
• Demonstrated ability to lead executive-level relationships and influence decision-making.
• Strong commercial acumen with experience in contract negotiation and revenue forecasting.
• Data-driven mindset, comfortable leveraging insights to guide strategic decisions.
• Excellent communication, presentation, and negotiation skills.

Culture & Benefits

• Culture driven by innovation and curiosity, focused on enhancing the wellness industry through technology.
• Collaborative and solutions-oriented environment within the Revenue team.
• Scalable hybrid work model including support from offshore partnerships.
• Commitment to diversity and inclusion as an Equal Opportunity Employer.