обновлено 7 часов назад
Applications Engineer
Вакансия из Hirify Global, списка международных tech-компанийДля мэтча и отклика нужен Plus
Мэтч & Сопровод
Для мэтча с этой вакансией нужен Plus
Описание вакансии
Текст:
TL;DR
Applications Engineer (Mining Technology): Supporting and resolving customer issues across Linux-based systems, mobile field computers, applications, networks, and hardware with an accent on root-cause analysis, deployments, and industrial-site support. Focus on diagnosing complex technical issues, coordinating escalations with regional and global teams, and maintaining system reliability during after-hours support rotations.
Location: Onsite in Tucson, Arizona, USA; travel to customer sites and work in industrial and mine-site environments required.
Company
manufactures construction, mining, forestry, and industrial heavy equipment and develops mining technology solutions through its Modular brand.
What you will do
- Intake, triage, prioritize, and resolve customer support tickets based on criticality and business impact.
- Perform root-cause analysis and resolve software issues across supported systems.
- Support Linux-based systems, Windows environments, mobile field computers, and related applications, including log collection and analysis.
- Install, configure, and troubleshoot wired and wireless networks, as well as diagnose, repair, and replace hardware.
- Support deployments, upgrades, configuration changes, system-health monitoring, and persistent issue resolution.
- Communicate with customers and collaborate with regional engineers, field technicians, global support teams, supervisors, and account managers on escalations.
Requirements
- Bachelor’s degree or equivalent relevant experience.
- Entry to intermediate experience in technical support, system deployment, or field technology roles.
- Basic working knowledge of Linux and Windows environments.
- Strong communication and teamwork skills.
- Willingness to travel to customer sites and work in industrial environments.
- Availability to participate in an after-hours support rotation.
Nice to have
- Exposure to autonomous systems, mining technology, or industrial systems.
- French, Spanish, or Japanese language skills.
- Basic networking or hardware experience.
- Familiarity with ticketing systems, SQL, or scripting fundamentals.
Culture & Benefits
- Work with mining technology solutions focused on efficiency and sustainability.
- Collaborate with regional, field, and global support teams.
- Follow established support processes, quality standards, and safety requirements.
- Participate in a diverse and challenging work environment focused on professional growth and innovation.
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