Applications Engineer (Mining Technology)

TL;DR

Applications Engineer (Mining Technology): Managing and resolving technical support issues for mining technology solutions with an accent on root-cause analysis and software issue resolution. Focus on supporting Linux-based systems, troubleshooting industrial networks, and performing on-site hardware diagnostics.

Location: Onsite in Tucson, Arizona, USA

Company

hirify.global is a world leader in manufacturing construction, mining, forestry, and industrial heavy equipment.

What you will do

• Triage, prioritize, and resolve customer support tickets to ensure timely outcomes.
• Perform root-cause analysis and resolve software-related issues across supported systems.
• Support Linux-based systems, mobile field computers, and execute log collection and analysis.
• Install, configure, and troubleshoot wired and wireless networks.
• Perform hardware installation, diagnostics, and repair under established procedures.
• Participate in after-hours support rotations and travel to customer sites for complex investigations.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• Entry to intermediate experience in technical support, system deployment, or field technology roles.
• Basic working knowledge of Linux and Windows environments.
• Strong communication and teamwork skills.
• Willingness to travel to customer sites and work in industrial environments.

Nice to have

• Exposure to autonomous systems, mining technology, or industrial systems.
• Foreign language proficiency in French, Spanish, or Japanese.
• Basic networking or hardware experience.
• Familiarity with ticketing systems, SQL, or scripting fundamentals.

Culture & Benefits

• Opportunity to work with cutting-edge Modular brand solutions powering mines worldwide.
• Diverse and inclusive work environment committed to reflecting the communities they serve.
• Professional growth opportunities within a global company operating in over 140 countries.
• Focus on creating a sustainable, clean-energy future.