Senior Client Manager (Medtech)

TL;DR

Senior Client Manager (Medtech): Managing employer relationships for Fortune 500 companies to drive product adoption and engagement with an accent on strategic consulting and mental health advocacy. Focus on optimizing client retention, driving revenue growth, and leveraging data for actionable insights.

Location: Remote (US), excluding Hawaii

Salary: $103,680 – $162,000 USD

Company

hirify.global is a mental health benefits platform for employers, providing comprehensive emotional and professional well-being resources.

What you will do

• Manage a portfolio of high-priority client accounts, serving as the primary face of the company.
• Build and maintain relationships with global stakeholders, including HR executives and Benefit Managers.
• Drive product engagement and revenue expansion by converting clients into champions.
• Lead global QBRs and ABRs, using data storytelling to guide strategic decision-making.
• Utilize tools like Looker, Gainsight, and Salesforce to diagnose client health and identify risks.
• Collaborate with Product, Operations, and Clinical Care teams to advocate for client needs.

Requirements

• 10+ years of experience managing client relationships or selling to HR leaders.
• Must be based in the US (this position is not eligible to be performed in Hawaii).
• Proven track record of achieving high retention, adoption, and expansion metrics.
• Fluency in English is required.
• Strong analytical skills with experience using Salesforce, Gainsight, or Looker.
• Ability to act as a strategic advisor to executive-level sponsors.

Culture & Benefits

• High empathy and high accountability "It Takes a Village" culture.
• Comprehensive health package: Medical, Dental, Vision, HSA, and FSA options.
• Financial wellness support including a 401k and financial planning benefits.
• Generous time off, including company-wide Collective Pause Days.
• Professional development stipend and annual Wellness stipend.
• New hire stipend for work-from-home setup and monthly cell phone reimbursement.