Member Fulfillment Specialist (Healthcare)

TL;DR

Member Fulfillment Specialist (Healthcare): Managing end-to-end health insurance enrollment for small business owners and employees with an accent on carrier portal management and data accuracy. Focus on ensuring timely delivery of benefits and resolving complex eligibility issues between carriers and customers.

Location: Hybrid in Denver, CO (Must be based in the US and work from the office 2-3 days per week)

Salary: $20.50–$23.08 per hour

Company

hirify.global is a platform that handles payroll, health insurance, 401(k)s, and HR for small businesses.

What you will do

• Manage end-to-end intake, submission, and confirmation of group health insurance selections for employees and employers.
• Liaise with insurance carriers via specific portals to process orders and navigate approval workflows.
• Review customer data against carrier eligibility standards to proactively mitigate errors.
• Collaborate cross-functionally with Licensed Benefits Advisors and Benefits Care teams to ensure timely delivery.
• Act as the primary point of contact for carriers to resolve information gaps and plan changes.
• Identify and escalate opportunities for workflow enhancements to increase team efficiency.

Requirements

• 6 months to 2 years of professional work experience, ideally in healthcare or health insurance brokerage.
• Proficiency in Salesforce, Google Workspace, Microsoft Office, and Adobe.
• Proven success in metrics-based roles with a focus on data accuracy and hitting KPIs.
• Strong background in high-volume data entry and processing administrative tasks under tight deadlines.
• Excellent cross-team communication skills for managing external partner interactions.
• Must be based in Denver, CO and able to work from the office 2-3 days per week

Nice to have

• Experience working in a fast-paced startup environment.
• Proactive approach to leveraging and mastering emerging AI tools to drive efficiency.

Culture & Benefits

• Competitive base pay, benefits, and equity (RSUs).
• AI-native company culture where team members are expected to grow fluency with AI tools.
• Inclusive workplace committed to equal opportunity and diversity.
• Opportunity to directly impact the success of over 500,000 small businesses.