Service Consultant (Contractor Care)

Location: Houston, United States

Company

hirify.global provides international workforce solutions for STEM industries, supporting clients and contractors across technology, construction, and engineering.

What you will do

• Support contractors and assignees throughout their assignments, from onboarding through off-boarding.
• Coordinate pre-access requirements, immigration, travel, logistics, tools, equipment, personal protective equipment, training, and safety requirements.
• Act as the primary contact for contractor and assignee queries while supporting retention and referral opportunities.
• Collaborate with Payroll, Legal, Recruitment, Account Management, and Service Management teams.
• Track documentation and recharges, support incident management and HR issue escalation, and maintain quality control.
• Recommend delivery improvements, meet turnaround times, source services cost-effectively, and ensure compliance with regulatory and client requirements.

Requirements

• Experience in administration, HR, or customer service.
• Strong customer service, communication, and relationship-building skills.
• Proficiency with Microsoft Word and Excel; experience with an ATS or CRM.
• Strong organisation, time management, attention to detail, and multitasking skills.
• Ability to document and deliver complex business processes and manage priorities independently.
• Willingness to travel as needed.

Culture & Benefits

• Monthly base salary with a competitive commission or performance bonus.
• Career progression opportunities locally and globally.
• Training and professional development programs.
• Team-driven environment with a focus on work-life balance.
• Employee recognition platform, mental health support, charity days, and annual destination trips.