Customer Care Coordinator

Location: Hudson, Ohio, United States. Legal authorization to work in the U.S. is required.

Company

hirify.global is a healthcare technology and software platform that manages mission-critical equipment and automates the procurement of parts, services, technical support, and training for hospitals and clinical sites.

What you will do

• Handle inbound customer service calls and email inquiries, aiming for first-contact resolution.
• Assist clinical engineers with order placement and status, billing, repairs, returns, and quote requests.
• Provide website and system instructions, troubleshooting support, and accurate customer responses.
• Escalate complex issues to the appropriate departments and collaborate with colleagues.
• Maintain accurate customer data, order details, case records, and interaction documentation.
• Attend required training and meetings and stay current on products, policies, and procedures.

Requirements

• At least one year of customer service experience.
• Strong verbal and written communication skills.
• Empathy, active listening, and the ability to de-escalate customer issues.
• Ability to work cooperatively in a team environment and support colleagues.
• Legal authorization to work in the United States.
• Ability to arrive on time and work assigned shifts from the designated workstation.

Culture & Benefits

• Competitive compensation package with salary, incentives, equity, and comprehensive benefits.
• 401(k) matching, health benefits, and college debt reduction support.
• Training, coaching, and professional development opportunities.
• Hybrid culture with workspaces designed to balance flexibility, collaboration, and productivity.
• Inclusive community focused on collaboration, learning, and growth.