Customer Care Travel Advisor (SaaS)

Location: Hybrid role based within commuting distance of hirify.global hubs in Orlando or Miami, Florida; in-person work three days per week. Training is Monday–Friday, 8 AM–5 PM CST. Permanent shifts include 3 PM–12 AM CST schedules.

Salary: $22–$25 per hour, plus equity. The posting also states an anticipated hourly wage of $20–$22 per hour depending on qualifications and experience.

Company

hirify.global is a SaaS platform for travel and spend management, providing business travel, expense, invoice, and travel-support tools through its AmTrav subsidiary.

What you will do

• Handle travel bookings and modifications through phone, live chat, and email.
• Coordinate complex multi-city international itineraries covering air, rail, ground transportation, and lodging.
• Apply corporate travel policies, budgets, preferred vendors, and booking tiers.
• Provide high-touch concierge support for executives and C-suite travelers.
• Monitor weather, strikes, geopolitical events, and other disruptions to proactively reroute travelers.
• Resolve urgent travel issues, manage priorities, and maintain accurate, timely customer support.

Requirements

• Experience or strong capability in customer service and travel planning.
• Excellent written and verbal professional communication with active listening skills.
• Strong problem-solving ability under pressure and a practical crisis-management mindset.
• Ability to learn SaaS platforms quickly and work across multiple browser tabs and tools.
• Availability for assigned shifts that include 3 PM–12 AM CST and weekend work.
• Ability to work in person three days per week within commuting distance of an Orlando or Miami hub.

Nice to have

• Experience supporting corporate travelers, executives, or VIP clients.
• Experience managing international travel disruptions and complex itineraries.
• Comfort using AI-enabled tools for research, prioritization, customer interactions, and information synthesis.

Culture & Benefits

• Eight weeks of Monday–Friday immersive training followed by ongoing Team Lead support.
• 20 vacation days and 12 public holidays.
• Three medical plan options with company contributions, plus HSA eligibility with an HDHP.
• Dental, vision, gym, life, disability, wellbeing, and pet-insurance benefits.
• 401(k) plan with company matching, paid parental leave, and 16 paid volunteering hours annually.
• Up to 20 Work from Anywhere days per year, company events, and a paid four-week sabbatical after five years.