Regional Service Coordinator

Location: Cincinnati, Ohio, United States. Full-time, primarily facility-based work with occasional travel by car and air.

Company

hirify.global provides environmental testing equipment and related service, repair, modification, and upgrade support.

What you will do

• Coordinate complex service projects, customer activities, repairs, installations, modifications, upgrades, and related orders.
• Schedule service calls with internal technicians and independent service organizations, and support technical phone inquiries.
• Coordinate with service technicians, engineering, production, quality, and other departments to resolve equipment failures and complex customer issues.
• Prepare quotations and complete warranty, service, RMA, NCM, CRM, and tracking-system documentation.
• Support customer and ISO training on equipment usage, maintenance procedures, controller functions, and test profiles.
• Maintain service inventory, storage areas, cycle counts, and inventory reconciliation.

Requirements

• High school diploma or GED required; an associate or bachelor's degree is preferred.
• 1–5 years of experience, with leadership, coaching, business, and relationship-management experience preferred.
• Ability to handle customer and contractor communications, close open issues, manage multiple priorities, and work in a changing multinational environment.
• Technical understanding of service calls, troubleshooting, CSZ equipment, controller capabilities, engineering drawings, and historical databases.
• Experience with MRP service-parts requirements and production processes.
• Working knowledge of Visual Manufacturing, CRM systems, Industrial Engineering Drives, Microsoft Outlook, Word, and Excel.

Culture & Benefits

• Full-time, non-exempt position with a 40+ hour work week.
• Collaborative work across service, engineering, production, quality, technicians, customers, and contractors.
• Work includes extended desk and computer use, occasional facility movement, lifting up to 50 pounds, and occasional climbing, bending, and squatting.
• Travel may involve extended periods in a car or airplane and exposure to weather and adverse driving conditions.