Customer Care Projects and Operations Coordinator (AI)

Location: Onsite in Easton, Pennsylvania, United States

Company

Global manufacturer of mechanical pipe joining solutions and engineering services, supporting construction, infrastructure, and industrial projects worldwide.

What you will do

• Coordinate intake, logging, tracking, and handoff of project-based quotes.
• Perform lead-time and risk analysis using AI technology and communicate findings to internal stakeholders.
• Track quote progress, project schedule changes, fulfillment opportunities, and non-allocatable order lines.
• Coordinate with Sales, Customer Care, Supply Chain, Manufacturing, and Project Coordination teams to resolve issues and support customer satisfaction.
• Respond to customer inquiries, analyze concerns, and resolve requests in accordance with established procedures.
• Identify process improvements and support additional Customer Care projects and operational initiatives.

Requirements

• At least two years of customer service experience and/or product knowledge.
• Understanding of customer care operations, order management, fulfillment processes, and service best practices.
• Strong analytical, project coordination, communication, organizational, and prioritization skills.
• Proficiency with Microsoft Outlook, Word, Excel, and PowerPoint.
• Ability to work occasional overtime and travel overnight infrequently.
• Must be currently authorized to work full-time in the United States without employer-sponsored immigration support.

Nice to have

• Bachelor's degree.
• Experience with AI-powered data analysis, process optimization, or business decision-making.
• Experience with QlikView, Qlik Sense, ERP, order management, or supply chain systems.
• Knowledge of Kanban, logistics, fulfillment, manufacturing, and continuous improvement practices.

Culture & Benefits

• Performance-based incentives and career development opportunities.
• Internal promotion pathways, tuition reimbursement, and continuous learning programs.
• Health, dental, vision, life insurance, disability coverage, and retirement savings with company match.
• Paid time off, holidays, employee assistance, and wellness resources.
• Inclusive, team-oriented environment focused on learning, sustainability, and operational excellence.