Customer Resolution Specialist (Aviation)

Location: Atlanta Area, Georgia / Peachtree City, Georgia, United States; hybrid working

Company

hirify.global is an Airbus Services company providing material solutions and spare parts that support aircraft operations and lifecycle extension.

What you will do

• Manage customer-specific open order books and process spare-parts inquiries and orders end to end for customers in the Americas.
• Respond to customer requests quickly and accurately while maintaining customer satisfaction and response-quality KPIs.
• Identify and resolve quote and order blockers, manage claims, and support on-time material delivery.
• Train and support customers using hirify.global Market and the Airbus Spares Portal.
• Monitor order-book health, response times, ticket resolution, overdue deliveries, and other departmental KPIs.
• Participate in customer meetings, cross-functional projects, continuous-improvement activities, and backup support for other specialists.

Requirements

• High school diploma or associate's degree.
• At least 2 years of customer-service experience in a similar-sized organization.
• Experience with end-to-end processing and independently managing a customer portfolio.
• Strong written and verbal English communication skills.
• Office 365, Google Suite, word processing, spreadsheets, databases, and general PC literacy.
• Must be able to work in the United States without current or future visa sponsorship.

Nice to have

• Experience with SAP, Skywise, C4C, Back Office, or Freshdesk.
• Aviation knowledge.

Culture & Benefits

• Hybrid working and flexible hours.
• Work-life balance, including maternity and paternity leave.
• Personalized development plans, learning solutions, and internal mobility opportunities.
• Health insurance and wellbeing programs.
• Equal-opportunity workplace with a focus on integrity, compliance, safety, and continuous improvement.