Customer Support Coordinator (AI)

Location: On-site in Bastrop, Texas, United States

Company

Publishes regulatory content and provides a digital reference library that helps customers locate and apply relevant regulations.

What you will do

• Respond to customer inquiries by phone, email, and chat using AI-powered tools and automation.
• Troubleshoot customer issues with empathy, accuracy, and follow-through.
• Process customer orders, subscriptions, and requests through internal systems.
• Qualify inbound leads from marketing campaigns and chatbots and route prospects appropriately.
• Maintain accurate customer records, notes, and documentation.
• Track customer questions, complaints, and delays; recommend process improvements and support cross-team projects.

Requirements

• 2+ years of experience in customer service, order processing, or administration.
• Working familiarity with chat platforms, AI assistants, CRM systems, or digital support tools.
• Excellent verbal and written communication skills.
• Strong organization, attention to detail, and ability to manage competing priorities.
• Calm and professional demeanor under pressure.

Nice to have

• Experience in publishing, digital subscriptions, online libraries, regulatory, or compliance industries.

Culture & Benefits

• Human-centered customer service combined with AI-powered tools.
• Health, dental, and vision insurance.
• Health savings account.
• 401(k) retirement plan with company match.
• Paid time off and holiday pay.