Enterprise Account Manager (Aviation)

TL;DR

Enterprise Account Manager (Aviation): Managing large, complex aviation agreements for Starlink to ensure successful activation and revenue growth with an accent on customer relationship management and technical guidance. Focus on coordinating technical and contractual changes, implementing airline entry-into-service plans, and optimizing system performance for aviation clients.

Location: Woodinville, WA. Must be a U.S. citizen, national, lawful permanent resident (green card holder), refugee, or asylee due to ITAR regulations.

Salary: $115,000 - $150,000 per year

Company

hirify.global is a leading aerospace company developing technologies to enable human life on Mars and providing global low-latency broadband internet via the Starlink satellite constellation.

What you will do

• Act as the primary point of contact for aviation customers to resolve issues, negotiate requirements, and maintain positive relationships.
• Manage account readiness, schedules, and risks to realize forecasted revenue on or ahead of schedule.
• Utilize technical expertise to guide customers in the operation and maintenance of the Starlink system.
• Implement airline and aircraft entry-into-service and growth plans, providing training on operations and reliability.
• Design and lead the implementation of system enhancements to improve internal and external process interfaces.
• Travel up to 40% to partner offices, regional conferences, and events.

Requirements

• Bachelor's degree or high school diploma with 6+ years of professional account management or sales experience.
• 6+ years of experience working with customers to support a technical product or service.
• Must be a U.S. citizen, national, lawful permanent resident (green card holder), refugee, or asylee to conform to U.S. Government export regulations (ITAR).
• Availability to work extended hours and weekends as needed to support critical milestones.
• Willingness to travel up to 40% to other hirify.global offices and customer locations.

Nice to have

• Knowledge or experience in commercial/business aviation and satellite communications.
• Experience working with the FAA, EASA, or other aerospace regulatory bodies.
• Ability to manage execution of complex contracts, including renegotiation of terms and schedules.
• Track record of sound business judgment and successful recommendation adoption.

Culture & Benefits

• Comprehensive medical, vision, and dental coverage.
• 401(k) retirement plan and Employee Stock Purchase Plan.
• Long-term incentives in the form of company stock, stock options, or cash awards.
• 3 weeks of paid vacation and 10 or more paid holidays per year.
• Paid parental leave and state-compliant paid sick time.