Назад
Company hidden
3 часа назад

Business Analyst (GovTech)

85 000 - 110 000$
Формат работы
remote (только USA)
Тип работы
fulltime
Английский
b2
Страна
US
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:
/

TL;DR

Business Analyst (GovTech): Bridging the gap between users, product teams, and engineers to optimize federal programs with an accent on user support and technical documentation. Focus on creating self-service knowledge bases and triaging complex technical requests.

Location: Remote (Must be authorized to work in the US; US citizenship and federal security clearance may be required)

Salary: $85,000 – $110,000

Company

hirify.global develops quality software for the federal space to improve the daily lives of millions of people.

What you will do

  • Serve as the primary connector between product teams, engineers, and end users to triage requests and resolve issues.
  • Create and maintain comprehensive training materials, step-by-step guides, FAQs, and video tutorials.
  • Build and maintain a self-service knowledge base using SharePoint and GitHub.
  • Escalate technical issues to appropriate teams and track them through to resolution.
  • Support various configuration and setup tasks as needed.

Requirements

  • Authorized to work in the United States.
  • Ability to obtain and maintain a federal background investigation and/or security clearance (may require U.S. citizenship).
  • Proven experience facilitating communication between technical and non-technical teams.
  • Strong written communication skills with an emphasis on creating useful documentation.
  • Familiarity with SharePoint and GitHub.
  • Bachelor’s Degree.

Nice to have

  • Exposure to SQL, Python, or R.
  • Experience with Human-Centered Design principles.
  • Comfortable working in an Agile environment.

Culture & Benefits

  • Fully remote work arrangement.
  • Company match 401(k) plan.
  • Comprehensive benefits package.
  • Tech and education stipend.
  • Flexible PTO and paid holidays.

Будьте осторожны: если работодатель просит войти в их систему, используя iCloud/Google, прислать код/пароль, запустить код/ПО, не делайте этого - это мошенники. Обязательно жмите "Пожаловаться" или пишите в поддержку. Подробнее в гайде →