Business Analyst (GovTech)

TL;DR

Business Analyst (GovTech): Bridging the gap between users, product teams, and engineers to optimize federal programs with an accent on user support and technical documentation. Focus on creating self-service knowledge bases and triaging complex technical requests.

Location: Remote (Must be authorized to work in the US; US citizenship and federal security clearance may be required)

Salary: $85,000 – $110,000

Company

hirify.global develops quality software for the federal space to improve the daily lives of millions of people.

What you will do

• Serve as the primary connector between product teams, engineers, and end users to triage requests and resolve issues.
• Create and maintain comprehensive training materials, step-by-step guides, FAQs, and video tutorials.
• Build and maintain a self-service knowledge base using SharePoint and GitHub.
• Escalate technical issues to appropriate teams and track them through to resolution.
• Support various configuration and setup tasks as needed.

Requirements

• Authorized to work in the United States.
• Ability to obtain and maintain a federal background investigation and/or security clearance (may require U.S. citizenship).
• Proven experience facilitating communication between technical and non-technical teams.
• Strong written communication skills with an emphasis on creating useful documentation.
• Familiarity with SharePoint and GitHub.
• Bachelor’s Degree.

Nice to have

• Exposure to SQL, Python, or R.
• Experience with Human-Centered Design principles.
• Comfortable working in an Agile environment.

Culture & Benefits

• Fully remote work arrangement.
• Company match 401(k) plan.
• Comprehensive benefits package.
• Tech and education stipend.
• Flexible PTO and paid holidays.