Principal User Researcher (B2B)

TL;DR

Principal User Researcher (B2B): Establishing and scaling the user research practice for a life insurance technology platform with an accent on complex B2B agent workflows and multi-user systems. Focus on designing mixed-method research frameworks, synthesizing quantitative and qualitative data to influence product strategy, and mentoring a growing research team.

Location: Remote (US only)

Salary: $165,000 - $292,000

Company

hirify.global is a leading life insurance technology company transforming the industry through a robust platform that democratizes access to insurance and empowers agents at scale.

What you will do

• Establish and scale the research function, defining methodologies and operations for the design and research team.
• Lead strategic research initiatives across complex B2B agent tools, quoting systems, and onboarding flows.
• Develop and maintain an agent research panel to support continuous discovery and longitudinal tracking.
• Design and execute mixed-method studies, combining qualitative insights with quantitative behavioral data.
• Synthesize research findings into high-impact narratives to drive product roadmap and strategy.
• Mentor future researchers and designers while advocating for user-centered thinking across the organization.

Requirements

• 7+ years of experience in user research, preferably within B2B SaaS, financial services, or enterprise ecosystems.
• Proven track record of establishing and scaling research functions or foundational processes.
• Ability to handle intricate user flows, compliance constraints, and multi-user system requirements.
• Must be based in the United States.
• Strong communication skills for delivering insights to executive leadership and technical stakeholders.

Nice to have

• Experience leveraging AI-enabled research tools to accelerate learning and improve efficiency.
• Background in survey science and advanced experiment design.
• Experience working with data science teams to enrich agent metadata and metrics.

Culture & Benefits

• Full-time position with comprehensive US benefits package.
• Opportunity to operate with a high degree of autonomy in a growing team.
• Commitment to a diverse, inclusive, and authentic workplace.
• Focus on innovation and insight-driven product culture.