Senior Research Operations Lead (UX Research)

TL;DR

Senior Research Operations Lead (UX Research): Managing the end-to-end recruitment and operational infrastructure for user research studies with an accent on participant sourcing and panel management. Focus on building sustainable pipelines of B2B users and optimizing recruitment workflows to accelerate research insights.

Location: Office Tech-Flexible in San Francisco, Atlanta, or Chicago (USA)

Salary: $148,500 – $246,000 annually

Company

hirify.global is a collaboration hub within Salesforce, focused on making user lives simpler and more productive through a relentless obsession with user experience.

What you will do

• Source and recruit participants for qualitative and quantitative research studies, including interviews, usability tests, surveys, and focus groups.
• Manage the full recruitment lifecycle, encompassing outreach, screening, scheduling, and follow-up.
• Build and maintain a diverse panel of research participants across various B2B demographics and personas.
• Develop and manage tracking systems to ensure data quality, prevent over-sampling, and maintain privacy compliance.
• Partner with researchers to design tailored recruitment strategies and manage external recruitment vendors.
• Identify and implement automation for manual recruiting workflows to reduce time-to-recruit.

Requirements

• 5+ years of recruiting experience specifically focused on research operations, user research, or customer insights.
• Proven experience recruiting in B2B/Enterprise environments, specifically reaching IT Admins and decision-makers.
• Strong organizational skills to handle multiple high-priority projects simultaneously.
• Technical proficiency with tools such as Ethnio, UserInterviews, Salesforce, or Qualtrics.
• Deep commitment to building diverse and inclusive participant pools.

Culture & Benefits

• Comprehensive health insurance including medical, dental, and vision.
• Financial benefits such as 401(k) and an employee stock purchasing program.
• Mental health support and paid parental leave.
• Flexible time off programs to support work-life balance.
• Inclusive corporate culture with a focus on equality and non-discrimination.