Account Manager (AI)

Location: In-office at the Los Angeles HQ in Marina Del Rey, California, United States

Salary: USD 140,000–160,000 base salary annually, plus equity and benefits.

Company

hirify.global combines AI with tangible direct-mail marketing, using geo-targeting and digital conversion tracking to measure campaign performance and customer return on ad spend.

What you will do

• Own renewals and retention for a book of annual enterprise accounts, including forecasting in HubSpot and early risk identification.
• Identify and close upsell and cross-sell opportunities involving new locations, brands, use cases, products, and increased send volume.
• Lead customer business reviews that connect campaign spend, response, conversions, and ROAS to business results.
• Build account plans, manage expansion targets, and develop relationships with executive sponsors and decision-makers.
• Coordinate with Customer Success, Sales, Product, and Marketing on activation, expansion strategy, customer feedback, case studies, and references.
• Use Claude and other AI tools to analyze trends, prepare reviews, draft communications, and improve renewal, forecasting, and reporting workflows.

Requirements

• 5+ years in Account Management, Customer Success, or renewals and expansion roles in B2B SaaS or a platform business, with ownership of a book of business and retention and expansion targets.
• Proven results against renewal, retention, and expansion targets, with the ability to provide GRR, NRR, renewal-rate, and expansion-revenue figures.
• Experience managing enterprise or multi-location customers with multiple stakeholders and executive sponsors.
• Comfort with pricing, contract terms, renewals, upsell, performance data, and customer-facing commercial conversations.
• Strong interpersonal and communication skills, emotional intelligence, prioritization, deadline management, professional pushback, resilience, and comfort with ambiguity and change.
• Willingness and ability to work in-office at the Los Angeles HQ in Marina Del Rey.
• Hands-on HubSpot experience; Salesforce or a comparable CRM is also acceptable.
• Proficiency in Google Workspace, including pivot tables and direct analysis of customer performance data.
• Familiarity with marketing automation and commerce platforms such as Klaviyo and Shopify, project and workflow tools such as Asana, and async communication in Slack and Confluence.

Nice to have

• Experience in marketing, advertising, agency, direct mail, performance marketing, or spend-based platforms measured by ROAS and attribution.
• Experience with home services, roofing, or high-volume SMB and multi-location audiences.
• Experience converting monthly or transactional customers into annual contracts.
• Experience with PE-backed or multi-brand organizations.
• Experience using AI tools such as Claude and helping teams use them more effectively.

Culture & Benefits

• Fast-growing startup environment with direct collaboration with the CRO and go-to-market team.
• Opportunity to shape Account Management playbooks, renewal processes, and reporting as the enterprise base scales.
• Medical, dental, and vision coverage, 401(k), flexible PTO, and paid holidays.
• Equity opportunity, on-site gym, pet-friendly workplace, free daily lunch, team off-sites, and happy hours.
• Work is performed on-site in Marina Del Rey.