Senior Customer Success Manager (AI/SaaS)

Location: Onsite in Atlanta, Georgia, United States; the role may also be based in Boston, Chicago, Dallas, or San Francisco. Travel is required to meet customers and lead regional events.

Salary: $130,000–$145,000 in Atlanta, Boston, Chicago, and Dallas; $145,000–$180,000 in San Francisco. Ranges include base salary and a portion of variable compensation.

Company

hirify.global provides AI and ERP solutions for U.S. local and state governments through its Public Service Platform, serving more than 2,000 public-sector organizations.

What you will do

• Own net retention, renewals, enterprise usage, and long-term account health across a portfolio of approximately 20 high-value accounts.
• Develop customer success plans that align products with customer goals and drive adoption, retention, and expansion.
• Build relationships with Finance Directors, City Managers, Council Members, and other senior stakeholders.
• Bridge customer, Product, Sales, and Field leadership to drive product improvements and resolve high-priority escalations.
• Advocate for customers, resolve issues proactively, and lead regional user groups and in-person customer engagement.
• Complete advanced product and sales training and mentor junior Customer Success Managers.

Requirements

• 5+ years of account management, customer success, or sales experience, ideally in a complex technology, finance, or accounting SaaS environment.
• Consistent track record of exceeding quarterly retention and revenue goals.
• Outstanding communication, negotiation, presentation, and executive relationship-building skills.
• Ability to quickly master products serving local and state governments, special districts, and higher education.
• High proficiency in Salesforce, G-Suite, and modern customer success platforms, with the ability to translate technical features into business outcomes.
• Bachelor’s degree required.
• Ability and willingness to travel to meet customers and lead regional events.

Nice to have

• Sales training methodology experience, such as MEDDIC or Challenger.
• Graduate degree.

Culture & Benefits

• Mission-driven work focused on effective and accountable government and bringing AI innovation to local government.
• Fast-paced, results-driven, performance-based environment with opportunities for recognition and internal promotion.
• Comprehensive healthcare options, HSA contributions, paid parental leave, flexible vacation, and paid company holidays.
• 401(k) with company match, wellness stipends, and professional development opportunities.
• Collaborative office environment with weekly catered lunches.