Customer Success Manager (AI)

Location: Remote from home in one of hirify.global's eligible US states

Company

hirify.global provides AI, API, and software solutions for healthcare provider credentialing and network monitoring at enterprise scale, including Salesforce-based products and autonomous AI agents.

What you will do

• Own customer relationships from implementation hand-off through renewal and expansion while maintaining accurate CRM data.
• Drive retention, product adoption, measurable value, customer advocacy, and growth opportunities.
• Understand customer goals, initiatives, and use cases and tailor guidance accordingly.
• Lead Quarterly Business Reviews with executive stakeholders, demonstrating ROI, aligning objectives, and preparing for renewal.
• Identify risks and barriers to value, diagnose root causes, and lead remediation and recovery plans.
• Represent customer needs internally through product feedback and contribute to initiatives improving customer success.

Requirements

• 3+ years of experience in customer success or account management, preferably in enterprise SaaS.
• Experience building relationships with C-level, VP, and Director-level stakeholders.
• Strong technical aptitude, including the ability to explain APIs, integrations, and implementation concepts at a high level.
• Ability to prioritize, work independently, and manage a large book of customers.
• Deep technology stack experience, including leveraging AI, with fluency in Slack, GSuite, Jira, and Notion.
• Ability to thrive in a fast-moving, rapidly changing environment.
• Excellent verbal and written communication with internal and external teams.
• Strong ownership and a record of driving excellent customer outcomes.

Nice to have

• Hands-on Salesforce knowledge, including custom configurations and integrations.
• Experience in healthcare, credentialing, or compliance-focused SaaS.

Culture & Benefits

• Fully distributed remote work from home in an eligible US state.
• Fast-moving, early-stage environment emphasizing impact, ownership, follow-through, rapid learning, and collaboration.
• Health coverage options for employees and families.
• Unlimited PTO with responsibility for planning and delivery coverage.
• Startup equity and a company-issued MacBook with accessories; work systems are Mac-only.
• Google Workspace, Notion, and company-wide AI tools such as Claude.