Account Manager (SMB) (AI/SaaS)

Location: New York, NY, United States; hybrid, with four days per week in the NYC office and customer-site travel at least two days per month.

Salary: $120K–$140K annual base salary, plus performance bonus and equity.

Company

hirify.global is a Series B SaaS company building an AI-driven event marketing intelligence platform that helps companies discover, evaluate, and optimize event strategies, including targeted customer meetings.

What you will do

• Manage the full customer lifecycle, from onboarding and enablement through adoption, renewals, upsells, and negotiations.
• Own a portfolio of accounts and manage 9+ active workstreams with competing priorities.
• Lead structured onboarding and training programs that accelerate time-to-value and product adoption.
• Run proactive meeting campaigns and renewal processes, and build business cases demonstrating ROI.
• Drive retention by addressing at-risk accounts through creative interventions, including office visits, pilot extensions, and leadership involvement.
• Strengthen customer relationships through site visits, webinars, case studies, and events.

Requirements

• 2+ years of experience in Customer Success, Account Management, or a combination of both, ideally in B2B SaaS or a high-growth technology company.
• Proven experience owning the full client lifecycle, including onboarding, adoption, renewals, upsells, and negotiations.
• Ability to manage multiple high-priority accounts and 9+ active workstreams in a fast-paced environment.
• Comfort with customer travel and building face-to-face relationships.
• Highly accountable, self-directed working style.
• Strong communication skills and the ability to navigate difficult conversations with customers and internal stakeholders.

Culture & Benefits

• Fast-paced, high-accountability environment with responsibility for shaping Customer Success practices.
• Competitive base salary, performance bonus, and equity.
• Medical, dental, and vision healthcare coverage.
• 401(k), catered lunch in the NYC office, and unlimited PTO.
• Two company-wide shutdowns during the July 4th week and the Christmas–New Year’s week.
• Equal opportunity workplace open to candidates from non-traditional backgrounds.