Strategic Customer Success Manager (AI)

Location: New York, United States; hybrid workplace

Company

hirify.global is an early-stage enterprise AI conversation intelligence company using scalable real-time video conversations to help large organizations collect ideas and feedback.

What you will do

• Own and nurture strategic relationships with large enterprise customers, ensuring success and long-term value.
• Guide customers from onboarding through renewal and expansion, optimizing adoption and the overall customer experience.
• Develop success plans and lead quarterly and executive business reviews with key stakeholders.
• Identify expansion opportunities and collaborate with Account Growth, Product, Marketing, and Solutions teams.
• Analyze customer KPIs and trends to support data-driven business decisions.
• Represent the customer voice internally, influencing product development and customer-centric practices.

Requirements

• 7+ years of experience in Customer Success, Account Management, or a similar client-facing role at a SaaS company or management consulting firm, including MBB or equivalent experience.
• Experience managing strategic accounts with complex stakeholder ecosystems.
• Strategic, customer-centric mindset with a record of identifying and driving account growth opportunities.
• Exceptional presentation, written, and verbal communication skills for engaging technical and non-technical audiences.
• Ability to navigate C-level conversations and facilitate high-impact meetings.
• Strong commercial acumen, including the ability to identify value drivers and influence buying behavior.
• Strong multitasking and prioritization skills, with the ability to respond effectively to situational urgency.
• Willingness to travel quarterly for customer engagements.

Nice to have

• Experience with SaaS, particularly B2B or vertical software.
• Research interests and academic credentials.

Culture & Benefits

• Opportunity to help build the Customer Success function at an early stage following a successful Series A.
• Work with Fortune 500 and equivalent enterprise customers.
• Collaborate across Product, Marketing, Solutions, and Account Growth functions.
• Quarterly travel is required for customer engagements.