CX Learning & Development Facilitation & Programs Manager (HRtech)

TL;DR

CX Learning & Development Facilitation & Programs Manager (L&D): Leading a team of facilitators to deliver and improve high-impact learning programs for the Customer Experience organization with an accent on facilitation strategy and cohort-based experiences. Focus on people management, AI integration into learning workflows, and scaling instructional delivery.

Location: Hybrid (2-3 days/week in office). Must be based in Denver, New York, San Francisco, or Phoenix.

Salary: $106,940 - $169,000

Company

hirify.global is a platform helping small businesses manage payroll, health insurance, 401(k)s, and HR.

What you will do

• Manage and coach a team of facilitators, providing feedback and development plans to ensure high performance.
• Oversee the facilitation strategy and execution for onboarding, upskilling, and leadership development.
• Own the end-to-end implementation and continuous improvement of high-impact L&D programs based on data and feedback.
• Partner with instructional designers and senior stakeholders to align L&D initiatives with broader business goals.
• Integrate and systematize AI tools within the L&D lifecycle to accelerate program design and analysis.

Requirements

• 5+ years of L&D experience with a strong emphasis on facilitation and program management.
• Proven leadership experience managing teams and fostering an inclusive growth culture.
• Practical fluency with AI tools, including LLMs and prompt engineering, applied to learning solutions.
• Willingness to travel up to 50%.
• Must be based in Denver, CO; New York, NY; San Francisco, CA; or Phoenix, AZ.

Culture & Benefits

• Competitive base pay, benefits, and equity (RSUs).
• Hybrid work model with designated in-office days (approx. 2-3 days per week).
• Culture of growth, collaboration, and inclusivity focused on the small business economy.