Account Manager (Ecommerce)

TL;DR

Account Manager (Ecommerce): Driving client growth and account health for a portfolio of enterprise e-commerce clients with an accent on relationship management and commercial expansion. Focus on identifying upsell opportunities, aligning digital roadmaps with business priorities, and coordinating cross-functional teams to ensure successful delivery.

Location: Hybrid in Dallas, USA

Company

hirify.global is a global digital agency specializing in complex e-commerce solutions for Fortune 500 brands.

What you will do

• Drive commercial growth across assigned accounts by identifying upsell, cross-sell, and expansion opportunities.
• Serve as the primary day-to-day commercial contact for enterprise clients, building trust with stakeholders across IT, marketing, and leadership.
• Monitor account health, delivery performance, and budget alignment to ensure high retention and successful renewals.
• Translate client business needs into actionable internal briefs for strategy, design, and technical teams.
• Coordinate with data, AI, and content teams to ensure delivery outcomes align with client expectations.
• Maintain accurate account records, stakeholder maps, and performance KPIs via CRM.

Requirements

• 3–5 years of experience in Account Management, Client Success, or Business Development within a digital agency, SaaS, or technology consulting environment.
• Solid understanding of ecommerce platforms, digital experience, data, and AI integrations.
• Strong commercial acumen with experience discussing budgets, renewals, and business outcomes.
• Exceptional English proficiency.
• Proven ability to manage multiple high-priority accounts and complex stakeholder groups.
• Must be able to work in a hybrid model in Dallas, USA.

Culture & Benefits

• Opportunity to solve complex commerce challenges for Fortune 500 brands.
• Remote-flexible policy with a strong respect for work-life balance.
• Collaborative, low-ego culture where ideas are valued over titles.
• Competitive compensation package.
• High visibility and impact within a growing North American presence.