Account Manager (SaaS)

TL;DR

Account Manager (SaaS): Driving up-sell and cross-sell opportunities for dental practice management software with an accent on product penetration and customer engagement. Focus on leveraging AI tools to scale outreach efforts, managing client relationships, and building a self-sourced pipeline to meet revenue targets.

Location: Must be based in or able to work a hybrid schedule in Irvine, CA; Atlanta, GA; or Phoenix, AZ

Salary: $67,000 ‒ $84,000 Annually

Company

hirify.global is a leading provider of cloud-based, AI-powered dental practice management solutions designed to modernize and scale dental organizations.

What you will do

• Analyze customer feedback and usage data to optimize organizational health and product engagement.
• Perform outbound farming efforts to build a self-sourced sales pipeline.
• Leverage and oversee AI tools to scale daily account management responsibilities.
• Identify and execute up-sell and cross-sell opportunities to meet or exceed quota targets.
• Maintain deep product knowledge and provide clients with updates on new features and industry trends.
• Generate referrals from satisfied clients to expand the customer base.

Requirements

• 2-4 years of experience in account management or a related field.
• Must be able to work a hybrid schedule in Irvine, CA; Atlanta, GA; or Phoenix, AZ.
• Strong communication and interpersonal skills with the ability to build rapport.
• Proactive approach to identifying client needs and business opportunities.
• Proficiency with CRM software and account management tools.
• Attention to detail and excellent organizational skills.

Nice to have

• Experience in the SaaS industry.
• Experience with the Outreach software tool.
• Bachelor’s degree in Business, Marketing, or a related field.

Culture & Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) plan with company match.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA).
• Short-term and long-term disability coverage.
• Flexible Time Off (FTO) and 11 paid holidays.
• Employee well-being program and volunteer time off.