Client Success Account Executive (SaaS)

TL;DR

Client Success Account Executive (SaaS): Managing the onboarding, retention, and growth of existing SaaS platform clients with an accent on building long-term relationships and ensuring measurable platform value. Focus on conducting business reviews, identifying expansion opportunities, and translating client feedback into actionable product insights.

Location: Must be based in Dallas, TX

Company

hirify.global provides valuation, strategic, and compliance solutions to a nationwide network of healthcare clients, ranging from health systems to private equity firms.

What you will do

• Lead client onboarding meetings and configure SaaS platform accounts.
• Train new clients on platform functionality and best practices.
• Serve as the primary point of contact for support requests and relationship management.
• Conduct regular business reviews to evaluate performance and strategic alignment.
• Track license renewals and proactively manage retention efforts.
• Identify expansion opportunities and advocate for client priorities internally.

Requirements

• Bachelor's degree or equivalent experience.
• Minimum two years of experience in client success, account management, or customer support for SaaS applications.
• Strong project management, analytical, and organizational skills.
• Exceptional interpersonal, written, and customer service skills.
• Proficiency in Microsoft Office (Excel, PowerPoint).
• Ability to manage multiple client relationships simultaneously.

Nice to have

• Background in healthcare.
• Experience with physician compensation models.

Culture & Benefits

• Opportunity to work with a national client base in the healthcare industry.
• Collaborative environment working across valuation and product teams.
• Focus on professional growth and client advocacy.