Associated Director, Customer Management (Fintech)

TL;DR

Associated Director, Customer Management (Fintech): Leading strategic account management and driving revenue growth for mission-critical technology systems with an accent on P&L ownership, customer retention, and relationship building with top-level executives. Focus on developing proactive account strategies, identifying new business opportunities, and ensuring seamless collaboration across sales teams to deliver innovative technical solutions.

Location: Must be based in Sao Paulo, Brazil

Company

hirify.global is a global leader in managing and reimagining mission-critical technology systems that drive business advantage through AI-powered insights and expertise.

What you will do

• Lead and develop deep connections with key decision-makers at strategic accounts.
• Own the account P&L, ensuring profitability, revenue growth, and customer satisfaction.
• Develop and execute cutting-edge account strategies to minimize renewal erosion and expand service scope.
• Identify and qualify new business opportunities to build a robust go-to-market pipeline.
• Collaborate with cross-functional sales teams to ensure flawless execution from prospecting to deal closure.
• Maintain high standards of account compliance and reputation management.

Requirements

• Must be based in Sao Paulo, Brazil
• 5+ years of experience in running account P&L.
• Proven track record in managing end-to-end sales processes.
• Deep knowledge of business and technology trends and industry best practices.
• Strong experience with revenue growth, cost management, and risk assessment.
• Open-minded and empathetic approach to customer relationship management.

Nice to have

• Bachelor's or Master’s degree.
• Previous sales experience in technical solutions.

Culture & Benefits

• Dynamic, hybrid-friendly work environment.
• Comprehensive Be Well programs supporting financial, mental, physical, and social health.
• Access to cutting-edge learning opportunities and certifications with major platforms like Microsoft, Google, and Amazon.
• Culture focused on empathy, belonging, and shared success.
• Personalized career development goals and continuous feedback.